Our Goal is to ensure that customers are completely satisfied with their purchases. If you are not satisfied with your purchase and would like to request an exchange or return, please note the following.
If you have not activated your newly purchased SBB device or accessory since you just change your mind without even trying the device, you may return the item within 30 days from receiving your SBB product for a full refund less associated shipping and handling fees. This is subject to the terms and conditions below.
Merchandise must be returned in its original condition and packaging with all components included. If you fail to return all items, SBB may charge you up to a $35 additional restocking fee as necessary, since we have to pay for the missing components and repackaging. You are required to include the original receipt as proof of purchase.
Should your item be determined to be defective after contacting our customer care department, SBB will ship out a replacement unit within 48 hours and assist you with the setup.
1. Request an RMA # (Return Merchandise Authorization) number from SBB Customer Support here.
2. Package products and write your name, email, the RMA number + your order number on a note in your package placed outside of the box and send to the provided address via any shipping method you like. Please do not mark anything on the box itself.
3. Please allow 14 days for RMA and refund to be processed.
Any unit damaged by misapplication or abuse will not be accepted for return. Our products are new and factory tested prior to shipping, so please ensure you have followed setup instructions and contacted customer care before requesting a return authorization.
Thank you, we hope you enjoy your SBB unit!